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As a service company our only real asset is our staff. We employ over 30 experienced staff whose average length of service with the company is in excess of 10 years. Their experience within the industry is greater still.
All staff are encouraged to travel at every opportunity and on their return they post a detailed account of their trip on our internal intranet for other staff to access. The site also details which staff have visited which destinations, so even if the person you are speaking to does not have personal knowledge of a particular activity or resort, they can usually find someone who has.
Most clients prefer to build a personal relationship with a particular staff member but a number of our staff have a particular area of expertise eg cruise, golf, ski etc and so on occasions you may be passed to a colleague who is better equipped to handle your enquiry.
Many of our staff are accredited destination specialists. To achieve this status they are required to complete a course of study - usually organised by the various Tourist Boards. They must also complete a certain number of familiarisation trips to the destination both to initially acquire and then retain their professional advisor status.
Space constraints do not allow travel brochures to provide all the necessary information relevant to a particular destination or activity. Our staff can often greatly improve the holiday experience by telling you what the brochure does not - good or bad.
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